Shipping and Returns

All items regardless of destination will be shipped using UPS or FEDEX unless otherwise noted. All shipments will be fully insured. We offer $40 US FedEx shipping within the continental United States and shipping rate will vary depending on weight and value starting at $85 for international shipments. The international shipping rate will be calculated at checkout.

Some items ship for free.  Please check the individual product page for detailed shipping costs.

All New York residents are subject to New York City sales tax. 

Returns, Refunds, and Exchanges
  1. We offer a returns collection service to all customers within the United States for any purchases that meet our Return Policy. All international sales are final.
  2. You have 7 days from receiving your order to request a return.
  3. To arrange a return, please email us at returns@massenalab.com with the subject “Returns” and state in the body of your email (a) your order number, (b) whether you would like a refund or an exchange, (c) the reason for the return. Upon receipt of your request, we will send you a collection confirmation email with all the details you will need to complete the return. If you have requested for an exchange, we will also let you know of the availability of a replacement item.
  4. We will only accept returned items which comply with our Return Policy as follows:
Return Policy

The item must be in its original condition and inclusive of all packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, and warranties as shipped by us. Items must be returned without blemishes, dings, scratches, or any indication that the product has been worn or sized in any manner; Items that have tags removed or show obvious signs of wear may have a restocking fee or be rejected for return. The following products are not eligible for return: straps and buckles, special orders, engraved items, made-to-order items, custom products, final or promotional sales. Please take care when trying on your purchases and return them in the same condition you received them. 

Refunds 

Once your item has been received and accepted by us, your refund of the purchase price will be completed via the original payment method. We are unable to refund any delivery and handling charges related to your purchase, unless you had received (a) the item in a flawed or damaged condition or (b) a wrong item, in which case we will provide a full refund of your purchase. A restocking fee of 4% will be deducted from any return resulting in a refund unless you had received (a) the item in a flawed or damaged condition or (b) a wrong item.

Exchanges 

All exchanges are subject to availability and limited to items of the same model. If a replacement item is available, we will deliver the replacement item to you once your returned item has been received and accepted. We will bear the cost of delivering the replacement item to you, but you will be required to pay any applicable taxes and duties.

Deposits

All deposits are non-refundable. In the event of any order cancelation, the deposit amount will be offered as store credit only.

Cancellations

We are unable to make any changes to an order once it has been placed. This includes cancelling your order.

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